Refund Policy

1. 72-hour guarantee

If you buy a service for the first time and it does not meet your expectations, you can request a full refund within the 72 hours following the purchase, without having to give a reason.

2. Right of withdrawal: 14 days

If you buy as a consumer, you can withdraw from the contract within the 14 calendar days following the purchase, without having to give any reason. It is enough to say so unambiguously: a ticket from the customer area or an email to rafi007napi@hotmail.com.

When you buy, you expressly ask us to activate the server straight away. That is why, if you withdraw, we refund what you paid minus the part proportional to the time the service was active until you told us (Article 108.3 of the Spanish consolidated General Law for the Defence of Consumers and Users, Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios). The refund is made through the same payment method within 14 days at most.

This right is independent of the 72-hour guarantee: during those 72 hours the refund is in full; after that, proportional. The exclusions and limits in the following sections refer to the guarantee, not to this right.

3. What the guarantee excludes

Renewals. The guarantee covers the first purchase of each service, not its later renewals.

Services suspended or cancelled for breaching the Acceptable Use Policy.

Add-ons already consumed, such as domains registered in your name or third-party services already provisioned.

One (1) refund per person. The guarantee applies only once per customer, meaning a natural or legal person, regardless of how many accounts, email addresses or payment methods they use.

4. Why those limits exist

The guarantee exists so that you can try us without risk, not to host a weekend event and ask for the money back on Monday.

When we detect use incompatible with that purpose —for example, a server with intensive player activity during the guarantee period followed by a refund request, or chained refunds from different accounts of the same person— we may refuse the request, explaining the reason.

We would rather write it here than apply it by surprise.

5. How to request it

Open a ticket from the customer area stating the service concerned. We reply within 48 working hours at most and, if it applies, the refund is issued through the same payment method within 5 to 10 business days.

6. Chargebacks

If you have a problem, write to us: we solve almost everything the same day.

Starting a chargeback without having contacted us means the immediate suspension of all services linked to the account while the dispute is resolved, and we may decline to provide you with service in the future.